Terms & Conditions

TERMS & CONDITIONS

Islington Car Service Ltd provides a PRIVATE HIRE facility through the Islington Car Service Ltd website/s and mobile phone applications (“the service”).  Upon calling or registering with Islington Car Service Ltd on our website/s or through a mobile phone application a user may book an Islington Car Service Ltd taxi. Using location-based technology on the website/s or mobile phone, Islington Car Service Ltd will identify your approximate location. It will ask you to confirm that the pickup location that has been identified is correct and it is the responsibility of the user to amend that address/location if it isn’t correct.

The service is being provided to you under these terms and conditions and any operating rules, policies, and procedures as currently published on this website and/or informed to users by Islington Car Service Ltd and/or its private hire drivers (including without limitation in respect of the cost, data protection policy and cancellation of the service).

By using the service, you agree to be bound by all the terms and conditions found herein. If you do not accept all these terms and conditions, do not continue to use the service.

Permitted uses

No materials from Islington Car Service Ltd and/or associated websites may be copied, downloaded, reproduced, broadcast, shown or played in public, republished, uploaded, posted, stored, transmitted, or distributed in any way or adapted or changed in any way.  Islington Car Service Ltd takes active measures to ensure that no unauthorized use or breach of its intellectual property rights is committed.

Warranties

Islington Car Service Ltd does not guarantee that the service will be uninterrupted, timely, secure, or error-free.  Use of the services provided by Islington Car Service Ltd is done so entirely at one’s own risk and discretion.  Islington Car Service Ltd does not guarantee the availability of a taxi at any time, nor the availability of the service.  Islington Car Service Ltd makes no guarantee for and does not vouch for those persons/companies whose goods or services are referred to or displayed by Islington Car Service Ltd and/or associated websites. Islington Car Service Ltd makes no guarantee as to the accuracy, content, timeliness, completeness, legality, reliability, quality, or suitability of any information, advice, content, service, search results, products, or merchandise provided through Islington Car Service Ltd and/or associated websites.  Islington Car Service Ltd makes no guarantees, and will not be held liable for, any information, advice, products, services, adverts, or links of third parties.  Users are advised to satisfy themselves as to the exact type and nature of goods or services being offered or qualifications held by those persons, companies, and other organisations whose goods or services may be displayed or referred to by Islington Car Service Ltd and/or associated websites.

Making Reservations through Mobile Phones (Applications or any other methods)

By sending us or requesting a taxi booking request through Islington Car Service Ltd mobile phone portals or applications (or any other mobile technology) you are deemed to have accepted the terms and conditions herein. Any information received is provided on an “as is” basis.  Use of such information is done at one’s own risk.  Islington Car Service Ltd is not associated with or endorsing any person/company that may be featured.

You further acknowledge that you are only entitled to use the information received for your own personal use.  Intellectual Property Rights subsist in information that may be sent to you and may not be redistributed, broadcasted, retransmitted, stored, or made a compilation of.  All rights reserved.

You recognize that mobile services may, from time to time, be adversely affected by events outside our control and that Islington Car Service Ltd will not be held liable for any error in, delay in, or failure in transmission of the services.

Mobile services are subject to the limitations of the enabling technology on which they are reliant and may be adversely affected by network performance and other operational factors beyond our control, including without limitation, congestion, network coverage, dropped connections, the performance of your mobile phone and the maintenance of secure network connections.  Islington Car Service Ltd accepts no responsibility if you do not receive your booking confirmation or services for any of these reasons.

Furthermore, Islington Car Service Ltd will not be liable to you in any way for failures, defects, or delays in the delivery of the aforementioned booking confirmation or services that are caused by one or more of the following reasons: provision of an incorrect phone number before submitting the request, your mobile phone does not support such services, message inbox is full, mobile phone is out of range or un-contactable for some other reason, or you erase the information sent to you.

Changes to the service

Islington Car Service Ltd reserves the right, without liability, to change or discontinue any part of the service, temporarily or permanently, at any time (including any fees or charges for using the service).  Islington Car Service Ltd will give the maximum amount of notice of such changes or discontinuance as is practicable in the circumstances.  Notice of any changes to the service will be made available on this website and/or informed to users by Islington Car Service Ltd and/or its drivers.

Amendments to these terms and conditions

Islington Car Service Ltd may change these terms and conditions from time to time.  Notice of any changes to these terms and conditions will be made available on our website.  Any changes become effective immediately after they are made available on our website and/or informed to users by Islington Car Service Ltd and/or its drivers. Any use of the service occurring after such date is subject to the amendments. Your continued use of the service after such date constitutes your acknowledgment of the terms and conditions, their modifications, and your agreement to abide by and be bound by the agreement, as amended.

Conduct

You agree that by booking a taxi or private hire vehicle through Islington Car Service Ltd you have agreed to meet the driver at the appointed location, make the journey as booked, and pay the full and correct fare.  Islington Car Service Ltd reserves the right to bar users that inappropriately use the service.

Liability

Islington Car Service Ltd shall enter a contractual obligation as principal with you to make a private hire booking to provide a journey, which is the subject of the booking, and any such contractual obligation must be consistent with the 1998 Act and The Private Hire Vehicles (London) (Operators’ Licences) (Amendment) Regulations 2022.

Islington Car Service Ltd does not accept liability for any damages, including, without limitation, indirect or consequential damages, loss of profits, use of data, or any damages whatsoever arising out of, or in connection with the use or inability to use the service and/or associated websites (including information, advice, products, services, adverts, or links of third parties). Islington Car Service Ltd makes no representations or warranties of any kind whatsoever that the server behind this website is free of viruses or other components that may infect harm, or cause damage to your computer equipment or any other property when you access, browse, download from, or otherwise use the site. Islington Car Service Ltd is unable to ensure or guarantee the security of any information transmitted over the Internet.  Any information or data which you transmit to or by using Islington Car Service Ltd and/or associated websites is done at your own risk and Islington Car Service Ltd shall not be responsible or liable for any damages or injury that may result from transmitting such information.

If any jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

Limitation of Liability

1.1 Neither Islington Car Service Ltd nor user’s liability:
(a) for death or personal injury caused by its negligence;
(b) for fraudulent misrepresentation or for any other fraudulent act or omission;
(c) to pay sums properly due and owing to the other in the normal course of performance of these Terms; or
(d) for any other liability which may not lawfully be excluded or limited.

is excluded or limited by these Terms and Conditions, even if any other term of these Terms and Conditions would otherwise suggest that this might be the case.

1.2 Subject to clause 1.1, neither Islington Car Service Ltd nor the user shall be liable (whether for breach of contract, tort (including negligence), breach of statutory duty, or otherwise) for any:
(a) loss of profit;
(b) loss of sales, turnover, revenue, or business;
(c) loss of customers or contracts;
(d) loss of or damage to reputation or goodwill;
(e) loss of opportunity;
(f) loss of software or data;
(g) loss or waste of management or other staff time; or
(h) indirect, consequential, or special loss;
arising out of or relating to these Terms and Conditions, whether or not such loss was foreseeable or if the party which would otherwise be liable for such loss was advised of its possibility (and, for the purposes of this clause 1.2, the term “loss” includes a partial loss or reduction in value as well as a complete or total loss). Notwithstanding the foregoing, the exclusions in clauses 1.2(a) and (b) shall not apply to any loss suffered by Islington Car Services Ltd in the event of the user’s wrongful termination of these Terms.
1.3 Subject to clause 1.1, Islington Car Service Ltd shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, under any indemnity or otherwise, for any loss, damage, expense, or liability incurred or sustained as a result of (a) the use of the Services in breach of these Terms and Conditions; and/or (b) any processing in accordance with the user’s Processing Instructions following the user’s receipt of that information.
1.4 Islington Car Service Ltd and the user agree that the Limitation of Liability section shall apply to any liability arising out of or in connection with these Terms and Conditions or any Contract.
1.5 Except as expressly set out in these Terms and contract and subject only to clause 1.1, no implied conditions, warranties, or other terms, including any implied terms relating to satisfactory quality or fitness for any purpose, will apply to the services or to anything supplied or provided by Islington Car Service Ltd or any related group under these Terms and conditions.
1.6 Clause of Limitation of Liability shall survive termination of these Terms.

Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of courts in England and Wales.  These terms and conditions, as modified from time to time and/or including information given to users by Islington Car Service Ltd and/or its drivers, constitute the entire agreement between Islington Car Service Ltd and you with respect to the subject matter hereof.  If any provision contained in these conditions is determined by a court of competent jurisdiction to be illegal, invalid, or otherwise unenforceable, that provision shall be severed from these conditions, and the remaining provisions shall continue in full force and effect.  You agree that Islington Car Service Ltd has the right to assign or sub-contract any or all its obligations under these terms and conditions.

Terms of Use of Website and APP

These terms & conditions only apply to the user when they submit correct and truthful details as requested on the Islington Car Service Ltd website/s and/or through any mobile phone devices whereby the user is then permitted to use the service and software of Islington Car Service Ltd.

Islington Car Service Ltd offers the user a service and the software required to provide that service. Islington Car Service Ltd will supply details provided to enable Islington Car Service Ltd taxi drivers to receive a booking and to communicate with you on that basis. This information will contain the user’s pick-up location and associated data (username, mobile phone number) and the user in turn will also receive relevant data about the taxi & driver that will pick them up.

With respect to using the internet – the technical requirements, configuration, and performance of the terminal to use the application including any necessary software are at the user’s responsibility and cost.

The appointment of a taxi through Islington Car Service Ltd is free and incurs no additional charge to the user above regulatory charges (including pick-up charges) and fares. Any charges incurred using the Islington Car Service Ltd applications (such as but not exclusively, network charges) or website are the user’s sole responsibility.

By ordering a taxi through Islington Car Service Ltd (mobile applications or website or any other method) the user agrees to use the service and to pay all relevant fares.

By agreeing to these terms & conditions you – and anyone else using your account – agree to adhere to them and to be bound by them

Amendment or Termination of Service

Islington Car Service Ltd reserves the right to develop, improve or amend in any way the Islington Car Service Ltd website and/or mobile applications

Islington Car Service Ltd reserves the right to stop its services temporarily or permanently without informing the individual but in the case of this situation arising will do its utmost to keep people informed through its’ website.

Availability
The user is not entitled to the permanent and uninterrupted availability of the Islington Car Service Ltd service. Islington Car Service Ltd undertakes to achieve maximum levels of service and availability in the case of an interruption to service to resolve it as quickly as possible.

Warrant & Liability
Islington Car Service Ltd cannot warrant that information is always accurate, and complete and that it will reach the recipient in a timely fashion

Where information/data is incorrect, incomplete, or submitted late Islington Car Service Ltd cannot be held liable or responsible

If the application or submission of data through Islington Car Service Ltd causes damage or interruption to Islington Car Service Ltd services or any other software or hardware or loss of data, then Islington Car Service Ltd cannot be held responsible or liable – the user is responsible for backing up any such information

Islington Car Service Ltd bears no liability for the content of third-party websites on or linked to Islington Car Service Ltd

The obligation of the user

The user is committed to being truthful and sincere with respect to the personal data that they submit to Islington Car Service Ltd through mobile phone or website and agree to use it in a truthful and legal way

The user may use the applications or website if they agree not to wilfully cause any damage, interruption to service, or congestion.

The user agrees not to attempt to circumvent, access, and/or amend the Islington Car Service Ltd services or software in any way.

Islington Car Service Ltd reserves the right to exclude the user from all Islington Car Service Ltd services permanently for any abuses of the service

The user’s account is private, and the user agrees to keep their username and password safe and not to disclose them to any third parties. If this information is lost or in any way disclosed, then the user has an obligation to inform Islington Car Service Ltd immediately.

Islington Car Service Ltd will not be held liable and is free from all claims for any third-party damage that is caused to the user and/or their account through unauthorized access to their account

Termination of Contract for use of Software

The contract for the use of the software and the application may be terminated by either party without notice or reason.

Disclaimer / Privacy Statement

Islington Car Service Ltd is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register with Islington Car Service Ltd on our website, mobile application, or any other way we need to know your name, e-mail address, and e-mail address (insert any other details that are requested).  We gather this information to allow us to process your registration, process any bookings you may make, and process queries.  The relevant information is then used by us, our agents, and sub-contractors to communicate with you on any matter relating to the conduct of your account and provide you with various services.  We may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.  From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by e-mail or telephone (or as required) to ask you for your feedback and comments on our services.  We may also wish to provide you with information about special features of our website or applications or any other service or products we think may be of interest to you.  If you would rather not receive this information, please send a blank e-mail message to info@islingtoncars.co.uk.  We may also want to provide you with related information from third parties we think may be of interest to you.   If you would rather not receive this information, please send an e-mail to info@islingtoncars.co.uk.  We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to info@islingtoncars.co.uk.

Cookies

The Islington Car Service Ltd website does not use “cookies”.

How we protect your information

The internet is not a secure medium. We have taken all reasonable precautions to prevent disclosure otherwise than as set out in this Privacy Statement, our Terms and Conditions, or as set out elsewhere on this website of any of your personal information which you reveal to us on this website.  However, due to the nature of the Internet, we cannot guarantee the security of the information you send to us via the Internet as the sending of any information over the Internet can never be secure.  We also keep your information confidential. Our internal procedures of Islington Car Service Ltd cover the storage, access, and disclosure of your information.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to us changes, for example, if you change your e-mail address, or name, or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to info@islingtoncars.co.uk.

Your consent

By submitting your information, you consent to the use of that information as set out in this policy.  If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we always use it.  We will also e-mail or SMS you should we make any changes so that you may consent to our use of your information in that way.  Continued use of the service will signify that you agree to any such changes.  Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information, you consent to these transfers.

How to contact the data controller in Islington Car Service Ltd

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an e-mail to info@islingtoncars.co.uk. or write to us at Islington Car Service Ltd, 195 Holloway Road, London, N7 8DJ

Links to other websites
This statement relates to our privacy practice in connection with our website and related mobile applications and the personal data collected through our website and mobile applications.  However, we are not responsible for the content or privacy practices of other websites, including linked websites, websites made available through this website, and websites to which we may direct you.