The Services

Islington Car Service Ltd is a licenced private hire operator that provides minicab service in London and beyond through its website, www.islingtoncars.co.uk,its telephone services, and mobile phone applications or app (“the services”).  Upon calling or registering with Islington Car Service Ltd on our website/s or through a mobile phone application or using our app you may book an Islington Car Service Ltd minicab service. Using location-based technology on the website/s or mobile phone, Islington Car Service Ltd will identify your approximate location. It will ask you to confirm that the pickup location that has been identified is correct and it is the responsibility of the user to amend that address/location if it isn’t correct.

The services are being provided to you under the following terms and conditions and any operating rules, policies, and procedures as currently published on this website and/or informed to users by Islington Car Service Ltd.

I. Service Use

By using the services, you agree with the following:

1. Your use of the services grants no intellectual rights. Islington Car Service Ltd takes active measures to ensure that no unauthorized use or breach of its intellectual property rights is committed.

2. Islington Car Services Ltd is responsible for all bookings. Any matters related to bookings should be dealt directly with Islington Car Service Ltd.

3. The information that you have provided to us in relation to your bookings is correct at the time of booking.

4. The services should not be used for any purpose other than for the purpose they are provided to you and any unlawful use is prohibited.

5. All minicab drivers providing the services should be treated with respect as they should also respect the users. Any abusive behaviour or threat to the drivers is not tolerable and any damage caused will result in the relevant charges to cover the damage.

II. Booking
1. Booking information must include pick-up date, pick-up time, pick-up point, drop-off point, your contact details, and/or the passenger. If the pickup is from an airport, the flight number and other useful information must also be provided.

2. Based on the information given at the time of the booking, we will provide you with a quotation and if you accept, the booking is then confirmed.

3. Bookings can only be accepted and cancelled by Islington Car Service Ltd.

4.You can cancel a minicab journey before the driver has been dispatched and the fare will not be charged. However, once the driver has been dispatched, you will not be able to cancel the journey and a minimum cancellation fee of £7.00 will be charged.

III. Price and Payment

1. Prices for minicab journeys are quoted based on the information given by you at the time of booking. They are subject to change if:
1.1 There is an increase in passengers or luggage, the price will be different due to the vehicle change.
1.2 There is a decrease in passengers which may result in a lower price due to vehicle change.
1.3 There are any extra drops or diversions which will lead to an extra charge.
1.4 All prices quoted are per vehicle.

1.5 In the event you choose a card as a payment method, you agree to allow Islington Car Service Ltd to debit your account for the amount shown for the relevant booking.

1.6 Payment of a minicab journey the service provides should be paid fully.

1.7 Payment may be made by cash, card or bank transfer. If you chose to pay by card, then a preauthorization request will be put on your debit or credit card. When the journey is completed, the respective fare will be charged.

1.8 In a situation where the vehicle requires cleaning due to damage caused by your actions, such as vomiting, urine, or spillage, you will be charged an additional amount of £25.

1.9 If the damage caused by your actions is of a more serious nature such as damage to the interior or exterior of the vehicle or breaking of its windows, you may be charged a further amount to cover the necessary repairs to the vehicle.  

IV. Airport Transfer

1. For an Airport Pick Up, the driver will go inside the Airport at the agreed time after landing. The driver will wait at the relevant meeting point within arrivals with a placard if requested. If the customer has not come out, the driver will try contacting them by phone or any alternative contact method we have. If the customer fails to show up after 30 minutes and no contact has been made, then the driver will pull away and the passenger will be liable to pay the full fare.
2. All flights are monitored by our team on the official relevant website of the Airport, therefore if a passenger does not board their flight, then our control room must be notified via email, or telephone. This must be done two hours prior to the booking time and failure to do so will incur the full booking fare.
3. Flight landing times will only be accepted from the official airport website.
4. If the passenger is waiting at the airport and has no mobile, they should contact our 24-hour Control Room on 020 7700 2222 so we can pass on this information to the driver. Passengers are instructed not to leave the airport without informing our office as this will be regarded as a cancellation without Prior notice and result in a full fare charge.
4. Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.
5. We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
6. Waiting Charges
6.1 All flights are monitored using the official Airport websites.
6.2 After the requested minutes after landing, the relevant waiting charges will apply:
Saloon Car: £16 per hour
Any Other Vehicle: £20 per hour.
6.3 We highly recommend you arrive at the airport at least 3 hours before the flight departure time.
6.3.1 Please allow yourself enough journey time in case of any delays and changes to the journey (Accidents, car breaks down, diversions etc…)

V. Vehicles and Insurance

Our vehicles are insured for a select amount of passengers:
1. A maximum of 4 passengers – Saloon and Estate Cars and Executive Cars
2. Up to 6 passengers – MPVs
3. Up to 7 or 8 passengers –  8 Seaters

VI- Pre-bookings and change of circumstances

1- Your pre-booked journey and new bookings may be subject to a maximum 50% price increase during large events and public transport train/ tube strikes. Islington Car Service Ltd operators always expect a “significant” surge in demand during the rail strikes.
2- We must work hard to ensure enough drivers are out on the road to meet the surge of high demand. Due to this and the inevitable rise in fuel prices and traffic on the road due to a heavily reduced public transport your pre-booked journey may incur an increased cost of up to 50%.
3- When there is a high demand in service and also due to a large event such as a concert it results in heavy traffic and road closures. This results in journey times taking much longer for our drivers to complete and they feel they are not compensated enough.
4- In the event your journey is subject to a price increase a member of our 24-hour control room will contact you to confirm your new quote. At this point, you are free to accept the quote or decline the quote which may result in your booking being cancelled.

VII- General

1. A booking can only be amended or cancelled by contacting us via telephone, email, or in person.
2. Illustrations, photographs and descriptions on the website, brochures, price lists or documents serve merely as a guide and will not be binding. 
3. The company reserves the right to make use of subcontractors to provide service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by Transport for London. These sub-contractors may occasionally charge more but also less than the quoted price.
4. Passengers are responsible to load and unload their belongings as we will not be held liable for loss or damage.
5. We reserve the right to refuse any passenger our services due to the passenger having excess luggage which would result in the vehicle being unsafe on the road.
6. We are always looking for ways to improve and expand our service. We may amend these Terms from time to time to reflect changes to Islington Car Services Ltd in which case, we will give you reasonable notice of any changes to these Terms.

IX. How to contact the data controller in Islington Car Service Ltd

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an e-mail to info@islingtoncars.co.uk. or write to us at Islington Car Service Ltd, 195 Holloway Road, London, N7 8DJ

Reviewed: 22 September 2022